Returns & Refunds

Our 14-Day Return Window

We accept eligible change-of-mind return requests made within 14 calendar days after delivery. The product must meet the conditions below, and the return must be initiated by contacting us before sending anything back.

Nothing in this policy limits rights or remedies customers have under applicable consumer-protection law, including any mandatory cancellation or withdrawal rights.

Eligibility for Voluntary Returns

For change-of-mind returns, items must be in their original, unused condition, with original tags and any hygiene seals or protective components intact. Items must not have been worn, washed, altered, stained, perfumed, damaged, or otherwise used. Makeup, deodorant marks, odors, and other signs of handling may affect eligibility.

For voluntary returns, we ask customers not to try on garments. Where law gives customers a right to inspect or try on goods as they would in a physical store, those legal rights prevail. Excessive handling that reduces an item's value may have consequences where permitted by law.

Hygiene-Sensitive and Final-Sale Items

For voluntary change-of-mind returns, we do not accept used or unsealed hygiene-sensitive items such as underwear, intimate bottoms, socks, bikinis or swimwear, nipple covers, and comparable personal-wear items once protective packaging or hygiene seals have been removed, where such exclusions are legally permitted.

This exclusion does not remove remedies for defective, damaged, misdescribed, or incorrect items, or any non-waivable statutory right of withdrawal.

How to Request a Return

1. Email info@magnoliamonaco.com within the applicable return period.
2. Include your order number, the item(s) involved, and a short description of your request.
3. Wait for the return instructions and designated return destination. Do not send items to an address obtained from a shipping label or website listing without confirmation.
4. Pack the item securely and use a tracked return service. Keep your proof of postage and tracking details.

Returns sent without prior instructions may be delayed. We will not require procedures that override mandatory consumer rights.

Return Shipping and Restocking Fees

For eligible change-of-mind returns, customers are responsible for arranging and paying their own return postage, except where applicable law requires otherwise. Magnolia Monaco does not charge a restocking fee on eligible returns.

If we supplied an item that is defective, damaged on arrival, or incorrect, we will provide a remedy and handle reasonable return costs as required by applicable law.

Refunds

After an eligible returned item is received, inspected, and approved, we aim to initiate the refund within 5–10 business days. Eligible refunds are sent to the original payment method. Your bank or payment provider may need additional time to post the credit.

If applicable law requires an earlier refund, or requires refunding particular delivery charges, that law takes precedence. Any original shipping fees that are not legally required to be refunded are ordinarily non-refundable for change-of-mind returns.

If an Item Is Returned Used or Damaged

If an item shows customer-caused damage, wear, alteration, missing tags, or other issues outside the accepted conditions, it may not qualify for a voluntary refund. After inspection, we may decline the voluntary return or choose to offer discretionary store credit. Store credit is not guaranteed and is never a substitute for a refund where the customer has a legal right to one.

Sizes, Colors, and Exchanges

We do not offer direct size or color exchanges. If you would prefer another size or color, please request a return for your eligible original order and place a separate new order. New orders are subject to current pricing and availability.

Incorrect, Faulty, or Damaged Items

Please contact info@magnoliamonaco.com as soon as reasonably possible with your order number and a description of the issue. Photos can help us assess the problem. Depending on the circumstances and your statutory rights, we may offer a refund, replacement, repair, or other appropriate resolution. Customers are not charged a restocking fee for these claims.

Order Cancellations

You may request cancellation before order processing begins. Contact us promptly with your order number. Once processing has started, cancellation cannot be guaranteed. Any mandatory cancellation or withdrawal rights remain in place.

Questions

Email info@magnoliamonaco.com. Please include your order number for the fastest assistance.